About the position
The U500 Implementation team is hiring several Client Account Support Senior Analysts (Implementation Managers). You’ll be responsible for end-to-end client onboarding from sale through go-live, managing the full implementation lifecycle. You’ll leverage cross-functional coordination to ensure accurate system setup across benefits, eligibility, ID cards, and billing while partnering with internal teams, clients, and brokers.
Responsibilities
• Manage end-to-end account installation for an assigned Select Segment book of business, ensuring timely and accurate delivery
• Lead cross-functional implementation, coordinating SMEs to drive effective team collaboration
• Partner with Sales, clients, and brokers to gather required documentation and present implementation plans for new and renewing business
• Facilitate installation meetings to align client plan intent and oversee end-to-end setup, including system build, readiness, eligibility, ID cards, and billing.
• Serve as the central liaison across teams, aligning processes, introducing technical experts to clients, and driving seamless implementation
• Coordinate ePro/CIT tools, benefit documentation, and structure with the Work Order team, ensuring accurate and consistent setup aligned to plan design intent
• Identify and resolve implementation issues across process, plan design, and timelines, ensuring full ownership through completion.
Requirements
• High school diploma or GED - required
• 2+ years of healthcare background/benefits knowledge - required
• Demonstrated interpersonal and cross-functional coordination skills, with the ability to manage competing priorities, align multiple stakeholders, and deliver effective client solutions - Required
• Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills - Required
• Self-motivated and driven, with strong initiative to manage competing priorities and deadlines in a fast-paced environment - Required
• Ability to travel up to 10% travel, as needed – Required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Nice-to-haves
• bachelor’s degree - preferred
• 2+ years of client-facing experience in account management, client services, or sales – Preferred
• Strong analytical skills to effectively solve complex issues to resolution - Required
• Familiarity with multiple Cigna systems (e.g., ePro, CIT, Vista, Facets, CDB) - Highly Preferred
• Experience applying project management skills to manage timelines, priorities, and deliverables - Preferred
• Adept at building cross-functional partnerships and communicating effectively across all matrix levels to align stakeholders with mutually beneficial solutions - Highly preferred
Benefits
• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence