HALO Branded Solutions is a global leader in the branded merchandise industry, connecting people and brands to create meaningful experiences. The Cash Application Representative I plays a critical role in ensuring accurate processing and excellent service to both internal and external stakeholders, focusing on operational accuracy and communication.
Responsibilities
- Deposit/post any cash or live checks received at the Sterling location
- Process credit card transactions, including pre-charging, charging, posting, and disputes via multiple methods (e.g., customer self-service portal, dedicated phoneline)
- Contact customers via telephone and email regarding payment application or credit card issues
- Collaborate with Credit and Collections teams and Sales Executives regarding deposits and customer remittance information
- Support Liaison for customer on customer facing questions for payment processing
- Payment link processing on orders
Skills
- At least 1+ year of previous direct cash application experience in an office environment
- Proficient in Microsoft Word, Excel, and Outlook
- Great communicator and listener in-person, over phone, email, and video conference
- Values curiosity, creativity, inclusive teams, and achieving results
- Problem solver that is comfortable making judgment calls how to spend time
- Enjoys learning by providing, receiving and responding positively to constructive feedback
- Detail oriented and strong organizational skills
- Able to work overtime when required
- Associate's degree in Accounting
Benefits
- Nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance
- Additional Voluntary Benefits
- 401(k) Retirement Savings Plan
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
Company Overview
HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. It was founded in 1952, and is headquartered in Sterling, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.halo.com.