Answer incoming calls and direct them to the right departments
Accurately schedule appointments, consultations, and surgeries in Athena
Register new patients and input detailed demographic and insurance information
Confirm appointments and verify insurance coverage
Educate patients on pre-visit protocols, paperwork, and appointment details
Take and route messages from patients, physicians, and pharmacies
Coordinate scheduling for multiple physicians and locations
Provide backup front office support and contribute to overall workflow
Reach out to new patients with a friendly welcome call
Education & Experience:
High School Diploma or equivalent required
Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting
Prior experience working with insurance and EHR systems (Athena plus!)
Knowledge & Skills:
Familiarity with medical terminology and managed care contracts
Excellent verbal/written communication and people skills in English and Spanish
Strong organizational and time management abilities
Proficient in Microsoft Office with fast, accurate data entry skills
Ability to multitask while maintaining attention to detail
You’ll Shine If You:
Love working with diverse patient populations
Thrive in a team-oriented, collaborative setting
Have a service-first mindset and are calm under pressure
Are driven to provide the best patient experience every time
Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.