EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, headquartered in San Francisco with over 3,000 employees nationwide. They are seeking a Claims Liaison to manage claims communication between clients, customs brokers, and surety partners, ensuring efficient service and support for U.S. Customs Bond products.
Responsibilities
- Provide day to day service and support for U.S. Customs Bond products
- Act as a primary liaison managing the claims communication between the Importer of Record, Customs Brokers, and our surety partners
- Serve as the primary conduit for bond claims and subrogation matters, including facilitating and auditing documentation, tracking claim status and seeking reimbursement
- Build and maintain strong relationships with Customs Broker clients and Surety Partner
- Assist bond underwriters with servicing existing clients and delivering high quality client service
- Support underwriting activities by collecting required information, performing data entry, and helping evaluate risk factors
- Organize, monitor and manage bond and claims files to ensure accuracy, follow ups and compliance
- Coordinate the creation and delivery of materials for clients, prospects, and internal stakeholders
Skills
- 1 plus years of Claims experience required
- Strong verbal and written skill essential
- Exceptional Attention to Detail, Proactive Demeanor, Technical Proficiency in software such as Excel, Word and Adobe
- Organizational Skills & Time Management with ability to manage multiple tasks in a fast-paced environment while delivering quality results in a timely manner
- Bachelor's Degree
Benefits
- Generous Paid Time off
- Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
- Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
- Generous employee referral bonus program of $1,500 per hired referral
- Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
- Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
- Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
- Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
- Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
- 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.
- EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
Company Overview
We are a unique and innovative retail risk management and employee benefits insurance brokerage and consulting firm founded in San Francisco, California, in 2007 with offices and leadership across the country. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.edgewoodins.com.Company H1B Sponsorship
EPIC Insurance Brokers & Consultants has a track record of offering H1B sponsorships, with 2 in 2024, 3 in 2023, 1 in 2022, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.