Bilingual Customer Support Associate I

Human Interest is a high-growth tech company on a mission to provide accessible retirement benefits to all workers. As a Bilingual Customer Support Associate, you will be the frontline face of the company, assisting customers in both English and Spanish and ensuring they make the most of the retirement savings platform.

Responsibilities

• Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
• Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers
• Work cross-functionally with internal and external partners to solve customer issues
• Service a geographically diverse customer base
• Provide best in class customer service
• Work in a fast-paced evolving startup environment
• Manage follow-ups with customers as required
• Help other areas of the organization when needed
• Manage performance to company set standards and adhere to a workforce management schedule

Skills

• Fluency in both English and Spanish (written and verbal) is required
• 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
• Passion for serving customers
• Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
• Ability to communicate with confidence, professionalism and empathy over the phone and through email
• You remain composed in high-stress situations and convey empathy for our customers
• Meticulous attention to detail - rarely making typos and noticing discrepancies
• Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra - Enhanced Mental Health Support for Employees and dependents
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites

Company Overview