Grainger Canada is a leading industrial distributor dedicated to serving customers through innovative technology and strong relationships. They are seeking a Bilingual Customer Service Representative to manage inbound service requests, build customer relationships, and resolve inquiries while working in a hybrid environment after training.
Responsibilities
- Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression
- Demonstrate professional and technical oral and written communication skills including reading comprehension
- Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management
- Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns
- Manage and mitigate risk by taking appropriate actions
- Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity
Skills
- Fluency in both French and English is required
- High School diploma or equivalent
- 1+ years of customer service experience
- Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences
- Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors
- Experience with high touch, hands-on, personalized service with customers in a fast-paced environment
- Ability to commute to our facility
- Comfortable sitting up to 8 hours a day
- A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
- Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds (Required for work from home/hybrid)
- Inbound customer service center experience preferred
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
Company Overview
Grainger Canada is the country's largest distributor of industrial, safety, and fastener products. It was founded in 1889, and is headquartered in Richmond Hill, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.acklandsgrainger.com.