Tanium is the Autonomous IT company that empowers IT and security teams with real-time endpoint intelligence. The Associate Technical Support Engineer will resolve technical issues and answer customer questions while focusing on improving customer satisfaction and experience with the Tanium platform.
Responsibilities
- Assisting customers by:Triaging inbound support cases
- Solving customer support cases
- Working with other Support Engineers to assist with their assigned cases
- Answering customer questions in the Tanium community site
- Improve customer experience by:Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience
Skills
- Associates degree or equivalent experience required
- 0+ years in their career field with technical skills in one or more areas of networking, security, operations, scripting, and/or programming
- Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
- Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
- Aptitude for comprehending complex troubleshooting
- Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
- BS degree in Computer Science, MIS, or similar experience a plus
- Prior experience and breadth of knowledge needed to support customers
- Hands-on Tanium experience
- Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
- Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
Benefits
- Equity awards
- Medical, dental and vision plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan with company match
- Life, accident and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
- Other well-being benefits
Company Overview
Tanium is an IT security firm that provides risk management, incident response, EDR, and patch management services. It was founded in 2007, and is headquartered in Kirkland, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.tanium.com.Company H1B Sponsorship
Tanium has a track record of offering H1B sponsorships, with 8 in 2025, 7 in 2024, 2 in 2023, 14 in 2022, 3 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.