Iterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. As an Associate IT Support Analyst, you will support users both remotely and onsite, ensuring they have the necessary tools and assistance for productivity.
Responsibilities
- Serve as the primary on-site support for SF-based employees and visiting executives, keeping the office running smoothly and creating an environment where people can do their best work
- Manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the systems they need
- Deliver hands-on support for Mac and Windows devices, helping employees quickly resolve hardware and software issues
- Partner with the Workplace team to support on-site events and assist with office projects
- Conduct onboarding and offboarding in partnership with the People Operations team, ensuring a smooth and positive Day 1 experience for new hires
- Document and maintain IT processes and procedures, ensuring they remain up to date and accurate
- Capture and share knowledge as you work, contributing to a living knowledge base that helps the team resolve issues more efficiently
- Contribute ideas and feedback to ongoing IT improvement efforts, helping refine processes and enhance team experiences
Skills
- Have familiarity with Okta administration or a strong interest in learning Identity and Access Management (IAM) concepts
- Have experience with—or interest in learning—the admin tools in Zoom, Slack, Gmail, or Atlassian
- Have some technical background and hands-on experience with printers, Wi-Fi troubleshooting, and basic A/V equipment (such as Neat devices)
- Demonstrate excellent customer service by bringing a patient, approachable, and empathetic demeanor to every interaction
- Have strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language
- Slack Admin, Okta Admin, or Google Workspace Admin certifications
- Experience with JAMF and Intune
- Apple certifications such as ACMT or ACiT
Benefits
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
Company Overview
Iterable is an AI-powered communication platform that improves customer retention with its marketing. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.iterable.com/.Company H1B Sponsorship
Iterable has a track record of offering H1B sponsorships, with 10 in 2025, 7 in 2024, 12 in 2023, 21 in 2022, 7 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.