Grubhub is a leading online food ordering company that champions restaurants across the United States. They are seeking an Associate Client Success Manager to support revenue growth and client retention by managing a portfolio of corporate clients and enhancing their meal programs.
Responsibilities
- Support revenue growth and client retention with strategic upsell and cross-sell opportunities within a dedicated account portfolio
- Direct Client Engagement: Devote 25% of the work week to live stakeholder interactions. Responsibilities include managing inbound requests, facilitating scheduled growth meetings, and conducting in-person visits to maintain a robust partnership and opportunity pipeline
- Act as a client support specialist, ensuring clients have a seamless and positive experience, quickly escalating and assisting in the resolution of any concerns
- Become a product expert to answer client questions and provide guidance on how to best use the Grubhub platform to meet their needs
- Assist in client program optimization, leveraging data and internal resources to identify and present opportunities for clients to maximize the value of their Grubhub partnership
- Collaborate effectively with internal teams (Sales, Product, and Support) to ensure a smooth client journey from initial setup through continued service
Skills
- 1 year of professional experience in a customer-facing role (e.g., sales, account management) OR a recent Bachelor's degree from an accredited university
- Demonstrated drive, enthusiasm, and a strong desire to start a career in B2B Client Success or sales
- Exceptional verbal and written communication and interpersonal skills
- A proven ability to manage multiple tasks and priorities in a quick-moving environment
- Strong problem-solving skills and a proactive, 'can-do' attitude
- Aptitude for learning and leveraging data to inform decisions
- Experience with CRM systems (e.g., Salesforce) or a demonstrated ability to quickly learn new software tools
- Ability to travel for in-person client meetings as required
Benefits
- Equity
- 401K
- Multiple medical, dental, and vision plans
Company Overview
Wonder is a food delivery startup that operates truck-based restaurants from which consumers can order food through a mobile app. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.wonder.com.