Expedia Group is a leader in global travel technology, aiming to create seamless travel experiences for customers and partners alike. The Associate Account Manager will develop and maintain a portfolio of hotel products, ensuring optimal performance and competitive presence in the Expedia marketplace while fostering strong relationships with hotel partners.
Responsibilities
- Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)
- Ensure that their partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion
- Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs
- Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts
- Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:
- Unique market insights (partner reports, competitive data, key performance drivers)
- Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
- Marketing and merchandising opportunities
- Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities
- Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)
- Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership
- Other reasonable duties, as assigned
Skills
- 0-2 years of experience in account management, partner/client success, consultative sales, or related field
- Bachelor's Degree with a major in tourism or hospitality a plus but not required, or equivalent related professional experience
- Must be willing to travel approximately up to 50% of the time to support market visits
- High impact personality: intellectual agility, entrepreneurship, empathy in relationships, team player
- Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven
- Organization and time management skills, rigor, attention to details
- Proven follow-up/persistence when facing challenging situations
- Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
- Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by LPS leadership team
- Sincere relationship builder; earns the confidence of others
- Bridges and sustains solid partnerships based on mutual support through a collaborative style
- Appetite for innovative technology, fast-changing business environment, data-driven decision making
- Ability to select and present insightful datasets including performance, market, and competitor analysis and to implement meaningful action plans based on the data
- Proficiency in English. Other language skills may be required depending on the location of the position
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
- Ability to effectively communicate to various levels and through a variety of communication channels
- Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance
- Help other team members (peers/MAs) acquire skills or achieve targets/goals
Benefits
- Medical/dental/vision
- Paid time off
- Employee Assistance Program
- Wellness & travel reimbursement
- Travel discounts
- International Airlines Travel Agent (IATAN) membership
Company Overview
Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. It was founded in 1996, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.expediagroup.com.