Real Property Management Pros is a locally owned franchise of North America’s largest residential property management organization, seeking an Assistant Property Readiness Coordinator. The role involves ensuring smooth move-ins and move-outs, providing top-tier customer service, and coordinating maintenance projects to enhance Resident satisfaction.
Responsibilities
- Oversee Move-Ins & Move-Outs
- Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression
- Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up
- Coordinate Make-Ready Projects
- Organize repairs, cleanings, and other services between Resident turnovers
- Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents
- Champion Resident Satisfaction
- Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns
- Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score
- Collaborate with the Leasing Team
- Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed
- Provide concierge-level service by educating Investors on property statuses and potential upgrades
- Maintain Detailed Records
- Accurately document all interactions and property details in our software systems
- Keep digital and physical records updated for compliance and accountability
Skills
- High school diploma or equivalent required
- Valid driver's license and reliable transportation for on-site visits
- Ability to pass background checks in accordance with local regulations
- Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents
- Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes
- Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time
- A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members—both verbally and in writing
- Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates
- Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits
- College degree preferred (recent grads encouraged to apply)
- Experience in a customer-facing or project coordination role is a plus
- Interest in Real Estate: Whether you're exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you're eager to learn about single-family property management
Benefits
- Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed).
- Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure.
- Mileage Reimbursement: For field visits and errands.
- Professional Growth: We value internal promotions—learn single-family property management from the ground up and chart a path to higher-level roles.
Company Overview
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