NET-A-PORTER is the ultimate luxury fashion destination for women, and they are seeking a talented Assistant Personal Shopper to join their team. The role involves providing administrative support to Personal Shoppers, managing client communications, and ensuring a high-quality service experience for customers.
Responsibilities
- Provide administrative and operational support to designated Personal Shoppers
- Assist with client communications and coordination to ensure a seamless service experience
- Maintain and update customer profiles to support personalized product recommendations
- Support Personal Shoppers by managing client requests during holidays or absences
- Resolve daily order issues including returns, stock discrepancies, and delivery inquiries
- Provide high-quality client service by responding to customer requests promptly and professionally
- Process orders, pre-orders, and product reservations when required
- Escalate customer complaints or potential lost sales to the Personal Shopper or manager when necessary
- Conduct ad-hoc stock searches and monitor availability of key products
- Support Personal Shoppers with stock requests for internal and external client appointments
- Check stock levels and coordinate consignment deliveries for key clients
- Arrange product samples to be sent to the head office in Westfield when required
- Assist with creating personalized client emails featuring product images, details, and pricing
- Help communicate the benefits of the Personal Shopping service to new or unengaged customers
- Support follow-up communication with clients via email or phone
- Maintain and update customer lists and client outreach records
- Assist with the setup, participation, and breakdown of client events
- Support the preparation and organization of EIP fitting rooms for client appointments
- Build strong relationships with internal teams to ensure prompt resolution of issues
Skills
- Previous experience in a retail, luxury, sales, or client service environment
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal abilities
- A passion for luxury fashion and delivering exceptional client experiences
- A flexible, positive, and proactive team player
Benefits
- 401(k) plan that both you and the company contribute to
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Medical, Dental and Vision insurance
- Commuter benefit and flexible spending
Company Overview
NET-A-PORTER is the ultimate luxury fashion destination for women. It was founded in 2000, and is headquartered in London, London, GB, with a workforce of 1001-5000 employees. Its website is http://www.net-a-porter.com.