RC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com
We are seeking a self-sufficient professional with Appian System Administration skills to join our team. This role is pertinent to maintaining, enhancing, and growing our internal Appian environment hosted on AWS GovCloud.
Core Responsibilities:
Appian Administration
- Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices
- Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring
- Execute Appian hotfixes and upgrades using custom shell scripts developed by our team
- Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance
- Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves
- Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality
- Monitor and report operating efficiency, performance, and reliability of Appian applications
AWS Infrastructure & System Administration (Supporting Role)
- Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed
- Perform system administration tasks across Windows and Linux environments supporting the Appian platform as needed
- Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise
- Support environments with a focus on availability, durability, and uptime
- Maintain working knowledge of Application Servers (JBoss, Tomcat) as part of installation and troubleshooting
- Collaborate with the platform team on capacity planning and analytics for forecasting
Security & Compliance
- Maintain security controls in compliance with VA requirements and conduct remediation from security scans
- Assist the platform team in obtaining and maintaining Authority to Operate (ATO)
- Ensure VA security and architecture policies are implemented so that the system meets governing VAEC architectural, security, data, and interoperability standards
Automation
- REQUIRED: Proficiency with Git and GitHub for version control and configuration management
- Participate in CI/CD pipelines and deployment automation (Jenkins)
- Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change
- Drive continuous improvement in deployment processes and operational efficiency
Operations & Support
- Provide break-fix support and incident resolution for all environments
- Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives
- Demonstrate strong pattern recognition to identify recurring issues and implement preventative solutions
- Perform detailed troubleshooting across the full stack-from end-user issues through middleware, application servers, and backend infrastructure
- Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions)
- Create and maintain runbooks, operating procedures, and system documentation
- Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery