AI Website Specialist

WellnessLiving is a company that empowers health and wellness business owners through mission-critical software. They are seeking an AI Website Specialist to manage customer accounts and build functional websites using AI-assisted coding tools, ensuring customer satisfaction throughout the process.

Responsibilities

• Manage a portfolio of customer accounts and build websites from brief to launch using our AI-assisted vibe coding infrastructure and emerging technologies
• Participate in customer intake conversations, asking the right questions to surface what a successful implementation should look like before a build begins
• Translate customer vision and requirements into well-structured, functional websites by working closely with customers throughout the process
• Iterate on builds based on customer feedback, balancing responsiveness with scope discipline
• Keep your account queue organized and up to date so nothing slips and deadlines are met consistently
• Own end-to-end communication with customers throughout the build, from intake through to launch sign-off, keeping them informed and confident at every stage
• Lead structured touchpoints at key milestones, intake, mid-build review, and pre-launch walkthrough, so customers always know where their project stands and what comes next
• Send timely, professional updates using consistent messaging that reflects our commitments, manages expectations clearly, and proactively addresses questions before they become blockers
• Handle scope changes and evolving requirements directly with customers, clearly communicating trade-offs and timelines so nothing surfaces at the wrong moment
• Escalate complex issues or at-risk accounts to leadership early, with clear context and a recommended path forward rather than waiting for problems to compound
• Establish and document communication standards for the team, including message templates, update cadences, and tone guidelines, so every customer receives a consistently excellent experience regardless of who is handling their account
• Define and champion follow-up protocols: when to reach out, what to say at each project stage, and how to re-engage customers who go quiet, turning these into repeatable, team-wide habits
• Build and maintain usability and QA checklists that the team applies consistently before every handoff and launch, raising the baseline quality of every website we deliver
• Actively share what’s working in your own customer workflows, contributing to a growing library of team best practices that other Specialists can adopt and build on
• Participate in retrospectives and process reviews, identifying gaps in our delivery or communication standards and proposing concrete improvements that make the whole team better
• Work within our AI-assisted code workflow, using AI tooling to build efficiently and at pace
• Bring an AI-first mindset to your daily work, actively looking for ways to use emerging tools to do the job better
• Contribute to team process discussions, sharing what is working and flagging where the workflow can improve

Skills

• AI-centric mindset: you default to AI-first thinking and are comfortable building in an environment where the tooling evolves quickly
• Hands-on experience building websites using AI-assisted development tools
• Clear, professional written communication skills, particularly in a customer-facing context
• Strong personal organization: you manage your own queue, hit your deadlines, and flag problems early
• Experience with AI-assisted development tools such as Claude Code or similar environments
• Background in customer success, digital agency work, or SaaS onboarding
• Familiarity with project management tools such as Asana or Jira
• Experience in the health, wellness, or fitness software space would be an asset

Company Overview