Location: Philippines (Remote)
⏰ Working Hours: Sun–Thu, 10 PM – 7 AM (Training: Mon–Fri, 5 PM – 2 AM)
About Nexford University
Higher education re-imagined. Nexford University is designed for a global audience looking to build in-demand skills while earning recognised and accredited credentials. We've torn down the walls of the traditional campus and designed a modern learning experience that is 100% online.
Role Impact
As an Admission Officer, you will manage application reviews and support learners through the admissions process. You will ensure accuracy of records, timely progression of applications, and a seamless learner experience by coordinating with internal teams and verifying required documentation.
Key Responsibilities
- Review and process applications to move learners to enrolment without delays.
- Audit admission decisions to guarantee accuracy and consistency.
- Maintain and update learner records across all internal systems in real time.
- Verify official academic documents for completeness and integrity.
- Proactively contact learners with pending documents to keep their journey on track.
- Support monthly virtual sessions guiding applicants through the admissions process.
- Propose concrete improvements to reduce friction in the admission journey.
Skills & Qualifications
- Bachelor's degree in Business, Education, Psychology or related field.
- 2+ years in admissions, data management or customer service — EdTech is a bonus.
- Highly organised with strong attention to detail under volume and pressure.
- Clear communicator across email, phone and digital tools.
- Comfortable in fast-paced, regulated, documentation-heavy environments.
- Culturally aware — our learners come from 110+ countries.
What Success Looks Like
- KPIs hit consistently: acceptance rate, audit accuracy and AEP reduction
- Every learner interaction is responsive, honest and learner-first
- Policies and procedures upheld without exception
- One measurable process improvement contributed per quarter