Location: Newcastle West New South Wales Australia
- Schedule, reschedule, and cancel client appointments.
- Manage clinician calendars and appointment availability.
- Send online consultation links and appointment reminders.
- Monitor upcoming appointments to ensure all required documentation is received.
- Follow up outstanding forms and documentation as required.
Clinical Administration
- Review psychiatry referrals and prepare appointments scheduled within the next two days.
- Ensure intake forms, consent forms, checklists, and referral documentation are uploaded and accessible.
- Process and distribute psychiatry letters and correspondence.
- Monitor and action clinician requests and administrative tasks within Halaxy.
- Review and manage Halaxy alerts and notifications.
Billing & Accounts
- Process invoices and payments accurately.
- Manage NDIS, Victim Services, Medicare, and third-party billing as required.
- Enter fees and invoices for upcoming appointments.
- Monitor outstanding invoices and follow up where necessary.
Communication & Correspondence
- Monitor and respond to emails in a professional and timely manner.
- Process incoming electronic correspondence.
- Liaise with clients, referrers, clinicians, support coordinators, and external agencies.
- Maintain professional communication standards at all times.
Practice Support
- Monitor and manage the CNX (cancellation) list to maximise appointment utilisation.
- Provide general administrative support to clinicians and management.
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