Job Description:
• Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies.
• Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues
• Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers.
• Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner.
• Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors.
• Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements.
Requirements:
• Bachelor's Degree in finance, accounting or business - related discipline preferred
• Minimum of 3 years' work experience is required
• Excellent customer service orientation and interpersonal skills
• Good analytical and problem solving skills
• Superior attention to detail and accuracy
Benefits:
• Medical/Dental/Vision and HRA with minimal employee contribution
• Group term life (up to $250,000 coverage)
• Short-term /Long-term disability - company paid
• 401(k) program with up to 3% employer match at each paycheck
• Up to 12 weeks paid with benefits of Family Medical Leave
• Flexible time off and paid holidays
• Employee Assistance Program
• Collaborative start-up culture
• Opportunity to grow your career with a rapidly growing organization with leadership commitment to promote from within first