Account Specialist, Producer Relations - Contract - Canada

OVERVIEW

Reporting to Senior Key Account Specialist, the Account Specialist is the primary business contact between Producer partners and Circular Materials. This role focuses on supporting Producers as they file their Extended Producer Responsibility/individual producer reports in time for their reporting deadline. As the main point of contact between Producers and Circular Materials you will interact with stakeholders daily (including a small portfolio of dedicated accounts), facilitating timely and accurate producer reporting while providing high-quality service. This role manages more complex processes including but not limited to report validations and report adjustments.

Our team supports Producers across the country, requiring staggered shift schedules to support accounts across multiple time zones. Full standard service coverage spans between 8:30 AM and 6:30 PM EST.

This is a salaried paid contract ending February 27, 2027, and requires residency in Canada.

RESPONSIBILITIES

• Build and foster relationships strong and trusting relationships with Producers by providing customizable and exemplary service, via managing communications, education, recruitment and onboarding. Analyze submitted Producer supply data reports, interpret numerical data, detecting anomalies, to ensure reporting accuracy. Critical thinking is required.
• Analyze submitted Producer supply data reports and adjustments, interpret numerical data,
  detecting anomalies, to ensure reporting accuracy. Critical thinking and client management is required.
• Oversee and understand life cycle of reporting; preparation and methodology, understanding obligation and designated materials, report submission, report review, fixing report errors, explaining invoices.
• Communicate policies, rules, contractual requirements, legislation, and regulations pertaining to the reporting of material tonnages and payment of fees.

QUALIFICATIONS

Education

• Post secondary education/Bachelor’s degree, ideally in Business Administration or Customer Service Management.

• An equivalent combination of education, and account management experiences may be considered.

Experience

• 2+ years of progressive customer service and account management experience is required.
• Knowledge of CRM, managing customer behaviour and conflicts, building customer relationships.
• Experience with client relationship building, in a call centre or in a similar office environment.

Knowledge/Competencies/Skills

• Preference will be given to candidates with a strong understanding of artificial intelligence (AI) concepts and the ability to communicate and apply AI technologies effectively within a business context.
• Bilingualism is an asset for this role (professional level French and English).
• Advanced analytical and problem-solving skills while addressing large data sets.
• Strong communication and public speaking skills- verbal and written.
• Advanced Excel skills and comfortable learning new online tools.
• Dedicated attention to detail and accuracy; accountable and able to handle a portfolio of accounts.
• Strong research capabilities and documentation skills.
• Interest in environmental issues and how businesses contribute to good environmental performance.
• Flexible, adapting to new and changing tasks and can multi-task in a fast-paced and changing work environment while consistently demonstrating strong teamwork and collaboration skills.
• Working knowledge of SAP S4H is an asset.

WORKING CONDITIONS

• All CM employees work 40 hours per week, remotely from a Canadian home office environment.
• Varied shift start and end times are required.
• Overtime in peak reporting season.

PAY TRANSPARENCY

ExpectedCompensation:

• An annualized salary in the range of $55,000 to $63,000.
• The wage range listed complies with the Ontario Employment Standards Actand reflects a potential earnings range for this role. The actual wage offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.

Job Vacancy Reason

• This is a replacement position.

Artificial Intelligence

• AI is not used during our hiring processes.

Applicant and Interviewee Communication

• We thank all applicants for their interest. However, only those under consideration will be contacted.

• Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.

Record Retention

• Job posting records and associated application forms will be retained for at least three years.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, we design, , and deliver effective recycling programs that drive advance innovation, improve environmental outcomes and create value across the recycling supply chain.

Through full-service program delivery, including collection, management, promotion, education, and reporting, we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products.

Learn more at circularmaterials.ca.

Circular Materials is an equal opportunity employer, committed to building a workforce that reflects diversity of thought, skills, experiences, and backgrounds as we work together to accelerate a circular economy for people and the planet.

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

• 54% of Circular Materials employees identify as women.
• 50% of Circular Materials employees identify as visible minorities.
• 90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.
• 86% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs. We recognize that we operate on the traditional territories of diverse Indigenous Nations, and are dedicated to respecting Indigenous rights, governance, and contributions in our work and communities.

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by through the recruitment and/or assessment processes, upon contacting [email protected]. This email is only used for accommodation requests.

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