We’re hiring an Account Manager to build, manage, and grow relationships with suppliers on Civic Marketplace. You’ll be responsible for ensuring suppliers are successful on the platform, helping them win business, increase visibility, and expand their footprint across public sector buyers.
This is a highly strategic and execution-oriented role. You’ll act as a trusted partner to suppliers, guiding them on how to position themselves, respond to opportunities, and maximize ROI from Civic Marketplace. At the same time, you’ll directly drive revenue growth through renewals, expansions, and upsells.
You’ll sit at the intersection of marketplace dynamics, customer success, and revenue playing a critical role in scaling Civic Marketplace’s supplier ecosystem.
Ensure suppliers see clear ROI through pipeline generation and contract wins
Own retention (GRR) and expansion (NRR), with revenue growth as the output.
Act as the primary point of contact for suppliers on Civic Marketplace
Develop strong, trust-based relationships with founders, sales leaders, and GTM teams
Guide suppliers on how to position their offerings for public sector buyers
Help suppliers improve their profiles, offerings, and responsiveness
Advise on best practices for RFQs, shortlists, and cooperative contract positioning
Proactively identify ways to increase supplier visibility and win rates
Conduct regular business reviews with suppliers to assess performance and growth opportunities
Provide data-driven insights on buyer behavior, demand trends, and procurement patterns
Align supplier strategies with Civic Marketplace’s evolving product and marketplace dynamics
Collaborate with Customer Success, Product, and Partnerships teams to improve supplier experience
Feed supplier insights into product development (e.g., onboarding, search, RFQ flows)
Support go-to-market initiatives that drive supplier acquisition and engagement
Foundational impact
Shape how Civic Marketplace builds and scales its supplier-side success playbook from the ground up
Marketplace leverage
Work on both sides of a two-sided marketplace—directly influencing supply, demand, and transaction velocity
Mission-driven work
Help local governments access better vendors while enabling businesses (including SMBs and HUBs) to win public sector work
Ownership & visibility
Own a critical growth lever with direct impact on revenue, supplier retention, and marketplace liquidity
Fast-moving environment
Be part of a high-velocity team building the future of public procurement
2–4 years in Account Management, Customer Success, or Sales
Proven track record of driving renewals, expansions, or revenue growth
Experience in B2B SaaS or marketplace businesses is a strong plus
You think beyond “support” and focus on measurable success (revenue, pipeline, adoption)
You can translate product capabilities into business outcomes
Comfortable identifying upsell opportunities and driving conversations around value
Able to balance relationship-building with revenue ownership
You don’t wait for issues—you anticipate and solve them
You’re comfortable operating in ambiguity and building processes from scratch
Bonus: experience in government, procurement, or working with vendors selling into the public sector
Bonus: experience working with SMBs or diverse suppliers
We move fast — really fast. Getting back to someone today beats tomorrow, and our process reflects that mindset. Please keep us posted on your timeline so we can accelerate where needed. All interviews are conducted via Google Meet.
Build Bridges to Help Customers Win
We are obsessively focused on helping both agencies and suppliers succeed.
High Velocity, High Ownership
We move quickly, make decisions, and take ownership of outcomes.
In the Arena
We stay close to our users—learning directly from their experiences to build better products.
Learning Quotient
We prioritize rapid learning, iteration, and continuous improvement as a core advantage.
Competitive salary + early-stage equity
Comprehensive medical, dental, and vision insurance
Flexible PTO
Regular team offsites (international)
Opportunity to help build a category-defining company in public procurement