Roku is the #1 TV streaming platform in the U.S. and is seeking an Account Coordinator for their Client Services Team. The role involves managing advertising campaigns, collaborating with various teams to ensure execution, and developing insights to drive client success.
Responsibilities
- Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support
- Manage and master tools like SFDC/Tarmac, Roku DMP, Tableau, Prisma, and other systems critical to campaign execution
- Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, and measurement setup
- Analyze campaign performance metrics to identify trends, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals
- Develop a deep understanding of the Roku platform, ad products, and the evolving media landscape to effectively support client goals
- Monitor campaign performance and pacing, providing insights for upselling and renewals
- Troubleshoot campaign issues collaboratively with teams like Ad Operations, Billing, and Measurement
- Create post-campaign wrap reports tailored to client needs and account tiers
- Ensure accurate pipeline management and timely IO processing for seamless campaign launches
- Build and maintain strong relationships with internal teams and clients to ensure satisfaction and trust
Skills
- Strong written and verbal communication skills
- Experience presenting to external clients (e.g., wrap reports, pacing updates, or billing deliverables)
- Comfort managing tier 3 accounts end-to-end with minimal support
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to work collaboratively in a team environment
- Detail-oriented with a proactive approach to problem-solving
- Eagerness to learn and adapt in a fast-paced environment
- Strong interpersonal skills to build and maintain client relationships
- Familiarity with CRM software and project management tools (a plus)
Benefits
- Health insurance
- Equity awards
- Life insurance
- Disability benefits
- Parental leave
- Wellness benefits
- Paid time off
- Healthcare (medical, dental, and vision)
- Life
- Accident
- Disability
- Commuter
- Retirement options (401(k)/pension)
Company Overview
Roku develops video streaming devices that provide users access to Internet-streamed video or audio services. It was founded in 2002, and is headquartered in Los Gatos, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.roku.com.Company H1B Sponsorship
Roku has a track record of offering H1B sponsorships, with 6 in 2026, 120 in 2025, 166 in 2024, 81 in 2023, 279 in 2022, 195 in 2021, 107 in 2020. Please note that this does not guarantee sponsorship for this specific role.