Account Coordinator

Mercer is seeking a talented individual to join their North America Career Products Account Management team. In this role, the Account Coordinator will manage a book of about 1000 clients, ensuring smooth client communication and supporting Dedicated Account Managers.

Responsibilities

• Respond to client inquiries through the shared Client Engagement mailbox and handle all components of servicing client accounts
• Ensure timely submission and resolution of platform access requests
• Support sales and contract renewal tasks such as creating quotes, drafting contracts for review and preparing supplementary materials as needed
• Maintain accurate records by entering opportunities and contract updates into MPower, our CRM tool, and conducting regular audits for data accuracy
• Assist with the invoicing process including initial review, coordination with billing team, and client communication
• Support Dedicated Account Managers and clients during the participation process; including user management, client trainings on our tools, meeting preparation, reminders, and audit assistance
• Communicate directly with clients mainly via email and occasionally by phone, supporting the sales and renewal process without direct selling responsibilities

Skills

• Bachelor's degree required; Master's preferred
• 1-2 years of relevant experience
• Strong communication skills and highly organized
• Ability to thrive in a fast-paced environment
• Interest in client-facing roles
• Strong English proficiency for interaction with North American clients
• Experience working in client servicing or account coordination roles
• Familiarity with CRM systems and sales support tools
• Flexibility to work flex shifts (e.g., 10 AM–6 PM or 11 AM–7 PM) to accommodate time zone differences

Benefits

• Health and welfare benefits
• Tuition assistance
• 401K savings
• Other retirement programs
• Employee assistance programs

Company Overview

Company H1B Sponsorship