Account Coordinator

Allison Worldwide is a creative agency that fosters an inclusive culture for its employees. They are seeking an Account Coordinator to assist in the research, creation, implementation, and measurement of social media and content campaigns, playing a critical role in ensuring brands engage authentically in social environments.

Responsibilities

• Executes day-to-day community management across client social channels (Instagram, TikTok, X, Facebook, YouTube, etc.)
• Monitors inbound activity (comments, DMs, mentions, tags) and responds in a timely, brand-aligned, and platform-native voice
• Identifies opportunities to engage beyond owned channels (commenting on relevant creator posts, joining conversations, reacting to cultural moments)
• Escalates sensitive or high-risk interactions appropriately, demonstrating sound judgment and awareness
• Maintains and evolves brand voice guidelines for community engagement
• Flags recurring questions, feedback, or sentiment trends to inform content and strategy
• Provide insights for monthly/quarterly reporting based on analytics from social conversation and social trends from the brand
• Actively monitors social platforms for emerging trends, conversations, and cultural moments
• Surfaces relevant opportunities for brands to participate in real time
• Tracks audience sentiment and conversation themes, contributing to weekly/monthly reporting
• Shares platform updates, feature changes, and behavioral shifts with internal teams
• Supports content publishing and scheduling across platforms
• Supports paid social media publishing with an emphasis on Meta Business Suite
• Assists in drafting social copy, captions, and reactive posts
• Provides input on content performance and suggests optimizations based on audience behavior
• Collaborates with creative and strategy teams to ensure content aligns with how users engage on each platform
• Occasionally supports lightweight content creation (e.g., reactive posts, text overlays, simple edits)
• Works closely with account, strategy, creative, and paid teams to ensure alignment across social efforts
• Supports execution of broader social campaigns by ensuring community and conversation strategies are integrated
• Participates in internal and client status meetings as needed
• Maintains trackers for community management, escalations, and engagement opportunities
• Helps ensure all social activity is documented and aligned with approvals/processes
• Manages time effectively across multiple clients and priorities

Skills

• Bachelor's degree in marketing, communications, or related field (or equivalent experience)
• Strong understanding of social media platforms (Instagram, TikTok, X, YouTube, Facebook) and how people actually use them
• Demonstrated interest or experience in community management, social engagement, or digital culture
• Clear understanding that social is interest and behavior driven
• Strong written communication skills with the ability to adapt tone and voice across brands
• Highly organized with strong attention to detail and ability to manage multiple workflows
• Ability to think critically and exercise judgment in real-time interactions
• Analytical mindset with a basic understanding of social metrics (engagement, sentiment, etc.)
• Self-starter mentality with a bias toward action and responsiveness

Benefits

• Hybrid work environment with home and office schedule (2+ days in office per week) and work from anywhere weeks
• Comprehensive health benefits (healthcare, vision, dental, pet, home, and auto insurance)
• Generous time off policies (unlimited paid time off, wellness days, national holidays, summer Fridays)
• Four-week sabbatical every five years of employment
• Exceptional parental leave benefits
• Global mentorship and networking programs
• Monthly cell phone reimbursement
• 401k savings and employee stock purchase plan
• Volunteer hours (20 hours annually) for designated non-profit partner and personal choice
• Globally driven DEI initiatives (Employee Advocacy Groups, DEI committee)
• Career growth opportunities, such as Allison University (multi-day customized trainings for each level)

Company Overview